Refund policy

Returns

We offer a 15-day return policy, which means you have 15 calendar days from the date of receiving your item to request a return.

Return Eligibility:

  • Item must be unused, unworn, with tags, and in the original packaging

  • Must include a receipt or proof of purchase

To begin the return process, please contact us at:
📧 Admin@Simaurix.com

⚠️ Items returned without prior authorization will not be accepted.

Once your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. you have to pay for shipping label fee.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care items (e.g., skincare, makeup)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and sale items

If you’re unsure about your item’s eligibility, feel free to contact us before initiating a return.

Exchanges

To exchange a product, please return the original item first. Once the return is accepted, you can make a separate purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery — no questions asked.

To qualify:

  • Items must be unused, with original tags and packaging

  • Proof of purchase is required

Refunds

We will notify you once your return is received and inspected. If approved:

  • A refund will be issued to your original payment method within 10 business days

  • Bank or credit card processing times may cause additional delays

If you haven’t received your refund after 15 business days, please contact us at 📧 Admin@Simaurix.com
or 

Need Help?

For any questions about your order, return, or refund, feel free to contact our customer support:

📧 Email:  Admin@Simaurix.com