Return and Refund Policy
Last Updated: August 2026
At SIMAURIX LLC, customer satisfaction is our top priority. We want you to feel confident when purchasing from our store, which is why we offer a 30-Day Easy Return Policy and a 30-Day Money-Back Guarantee.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
30-Day Money-Back Guarantee
We stand behind the quality of our products and want every customer to have a positive experience.
If you are not satisfied with your Smart Neck & Posture Corrector, simply contact us within 30 days of delivery, and our team will assist you with the return and refund process.
Your satisfaction matters to us, and we are committed to making the process simple and hassle-free.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return request must be submitted within 30 days of receiving your order.
- The product must be returned in its original condition.
- The product should include all original accessories, packaging, and included items.
- The product must not be damaged due to misuse, improper handling, or accidents.
Items returned without prior approval may not be accepted.
How to Request a Return
To start a return, please follow these steps:
- Contact our customer support team at:
Email: admin@simaurix.com
- Provide the following information:
- Order number
- Customer name
- Reason for return
- Photos or videos of the product (if applicable)
- Our team will review your request and provide return instructions if your request is approved.
Please do not send your product back before receiving return approval from our team.
Return Shipping
For approved returns, return shipping instructions will be provided by our customer support team.
Customers may be responsible for return shipping costs unless the item:
- Arrived damaged
- Was defective
- Was incorrect due to a fulfillment error
We recommend using a trackable shipping service when returning your product.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically completed within 5–10 business days after approval.
- Processing time may vary depending on your bank or payment provider.
You will receive a confirmation email once your refund has been issued.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos/videos showing the issue
- A brief description of the problem
Our team will review the issue and provide an appropriate solution, including a replacement or refund when applicable.
Exchanges
At this time, we do not offer direct exchanges.
If you need a different product or replacement, please contact our support team. We will help you find the best solution.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing your order.
Once your order has been processed or shipped, cancellation may no longer be possible.
Non-Returnable Items
Certain items may not qualify for returns, including:
- Products damaged due to misuse or improper handling
- Items returned after the 30-day return period
- Items without original components or packaging
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
SIMAURIX LLC
Email: admin@simaurix.com
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.